Frequently Asked Questions
Everything you need to know about your Cocobee shopping experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since our fashion pieces are designed for a contemporary fit, we recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.
What is Cocobee's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange process.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing and your specific location.
Are your materials sustainably sourced?
At Cocobee, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly partner with factories that ensure fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.